Refund policy
Return Policy
We do not offer returns or exchanges on our products as they are made to order. You can reach out to us on info@ilovepoochkie.com or send us a WhatsApp on 8928895177.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You could write to us on info@ilovepoochkie.com or send us a WhatsApp on 8928895177.
Refund
We offer refunds only if the garments are defective or damaged upon receipt. You could write to us on info@ilovepoochkie.com or send us a WhatsApp on 8928895177. Amount shall be refunded post receiving and quality checking the return product. On an average, it takes 5-7 Days for the return shipment to reach us. Post the approval the refund is initiated from our end and is reflected back in the your account within 1-2 business days.